Returns, Refunds and Cancellations
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
Reach the support team at contact@ vollena.com
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or if the wrong item was sent and include a photo of the entire item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concern about it or you are thinking of returning it, please contact our support team for assistance. It helps a great deal if we know your reason for wanting to return. We do offer a 60 day return policy from date of purchase for non-personalized items.
Please note, personalized items cannot be restocked and may no be returned. Shipping and insurance is also non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect. Please take a few photos and send them to our support team for review, along with your order ID#.